The Crowne Plaza St. Paul-Riverfront served as Saint Paul's convention headquarters hotel for the past 15+ years (it was branded as a Radisson prior to 15 years ago). On October 12th, 2015, after 21 months of renovations, the Crowne Plaza was finally able to rebrand to InterContinental. This is the first, and only, InterContinental Hotel in Minnesota.
My time at the Crowne Plaza was spent deepening my customer service skills, as well as my multi-tasking capabilities. In my role as Front Office Supervisor, I was frequently the evening Manager On Duty. This meant I was not only responsible for goings-on at the front desk, but also in the bar, restaurant, room service, valet, housekeeping, and banquets. It was necessary for me to know the ins & outs of just about every position at the hotel and to provide support whenever upper management was gone for the evening.